When should I use the platform to submit a report?
This platform should be used to inform the institution represented here about cases that occurred within it and that you believe do not comply with its ethical and value standards or may affect the well-being of the organization and/or its people.
Complaint or report?
This platform is not intended for submitting a complaint about the company’s product/service, but rather for reporting suspected fraud, corruption and/or misconduct identified within the organization.
What should a report contain?
The report should include as much information as possible about criminal offenses, irregularities or violations of the law identified within this organization.
How should I substantiate the report?
As the reporter, you should provide as much concrete evidence as possible to support your suspicions, whenever possible. Although optional, this helps demonstrate the truthfulness of the report and the principle of good faith.
Will I remain anonymous?
The report may be submitted 100% anonymously. If you wish, you may identify yourself and provide an email address for contact. The organization will not have access to this information, nor will the external company managing the platform, due to the use of advanced encryption techniques.
I have submitted a report. What happens next?
The entity has 7 days to provide a clear and objective response after receiving the report and to forward it to the relevant entities. Thereafter, the entity has 3 months to inform you of the measures planned or adopted, together with their justification.